Special retail/customer service needs and requirements



Page 1 of 1 [ 2 posts ] 
Page:

DaniFuentes
Emu Egg
Emu Egg

User avatar

Joined: Sat May 28, 2011 7:00 pm
Posts: 1

Sun May 29, 2011 5:03 am

Hello!
I have a small assignment to hand in on Wednesday about treatment of people with all/any kinds of disabilities.

Although I've been diagnosed with ADHD I can't quite answer these questions as I'm meant to be asking others and I was wondering if (any of) you could answer 3 questions for me? It'd mean a lot and would help me with understanding and how to go about it whether It is myself serving the person or if it were to happen to me or a friend or anyone for that matter?


As a parent/child/friend who is or has to deal with someone who has a disability...

*What do you find most difficult about the retail industry and how it caters for your/your child's or parent's special needs and requirements?

*Can you describe an experience where someone went out of their way to cater to your/your child's or parent's needs?

*What advice would you give me, going into the retail/customer service environment to cater for those who have special needs or requirements?

Thanks so much for your time!
xx



Conspicuous
Pileated woodpecker
Pileated woodpecker

User avatar

Joined: Tue Apr 05, 2011 7:00 pm
Posts: 195
Location: Phoenix

Sun May 29, 2011 6:23 am

I've worked in retail for about 6 years and can say that we usually treat those with disabilities no different than anyone else. If anything, a cashier or courtesy clerk would be slightly more likely to ask if they needed a hand with getting their groceries to their car.

The main reason for this is that many disabled people do not want seemingly-fake sympathy. They would rather downplay their disabilities and be treated as normally as possible. This goes for any sort of disability. If a customer with a mental illness came up to my register and tried to buy something, I would try to process the transaction as normally as possible. I believe that customer would appreciate that.



Display posts from previous:  Sort by  


Page 1 of 1 [ 2 posts ] 
Page:




You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum
Jump to: