Who here has done well in customer service roles?

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Snowy Owl
Snowy Owl

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Joined: 26 Aug 2010
Age: 33
Gender: Female
Posts: 125
Location: Body in Melbourne, mind is far beyond the stars

08 Apr 2012, 7:27 am

I've been in the same customer service position at a Supermarket for 5 years, but I'm now in store #4. Besides store #4 being an absolute mistake (everyone is insane), I've survived okay. Funny thing is Centrelink may move me to the dole next semester (study allowance only covers minimum course length plus one semester, this is my "plus one semester") so I will have to quit.

In terms of my survival I have an innocent face and I've employed my acting skills to take advantage of it. I spent the first year playing the customer service assistant role until I got used to being one. I've also concentrated on being good at tasks which take me away from customers to help give me a break. Also when I've gotten regular shifts I've developed routines around them to help me prepare for them, such as having coffee before I start, arriving a bit early and planning my breaks to include food and drinks with minimal rush.



howzat
Veteran
Veteran

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Joined: 23 Aug 2007
Age: 37
Gender: Male
Posts: 1,802
Location: Hornsey North London

12 Apr 2012, 2:30 pm

I used to work as a customer service assistant with First Great Western and i enjoyed helping out passengers providing directions as well giving out rail timetables however it can be stressful when things don't go right or you get angry passengers overall it is part of the job and you deal to your best of your ability.