PastFixations
One who will open the door.
Joined: Sep 22, 2011
Posts: 2697
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 Posted: Mon Apr 02, 2012 8:04 am Post subject: |
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I had to clear cookies and that using my phone. Only managed to come on just now. Really disliking this CloudFlare... It's so misleading with the always online thing when the site is offline.
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TallyMan
Rebooting
Joined: Mar 31, 2008
Posts: 36591
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| Posted: Mon Apr 02, 2012 8:36 am Post subject: |
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So the implication is that if people get this error message (which seems very frequent) then WP is effectively a dead-site unless/until they clear their cookies. Just how many people are going to know they need to do this - or even how to do this, especially if they can't even view the pages here explaining the problem in the first place? Some people never close their browser anyway, leaving multiple tabs open permanently.
I discovered yesterday that I was able to get online again after closing and reopening my browser (but it is set to delete all cookies automatically at close anyway), however, I still kept getting the error message subsequently after restarting the browser either at log in or within one or two clicks after that. After the error message there was no way to get the site to display no matter how many times I clicked the back button on the browser and tried again.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 8:42 am Post subject: |
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| TallyMan wrote: | | I wonder how many other members are experiencing the same problems but aren't reporting it, or don't know how to report it and are just hoping the problem goes away? |
Very many, I expect. It does seem to vary by location - during the peak of the troubles last night I was having problems keeping an April Fool thread going with OliveOilMom because of CloudFlare, yet she was having no problem at all. She has also been the only user I know of who has had a CloudFlare-related demand for a captcha code.
| Quote: | | It took me over an hour to get briefly online yesterday evening to create this thread, then the site went down again with only a few minutes of uptime over the following six hours or more. |
Just the same for me. I wandered off in the end because it was getting to be too much.
And yet, I've not found a case where WP is actually offline: every time I restart the browser there is no problem and WP works fine - for a few minutes, maybe even 30 minutes - and then it starts again with the no cached version errors.
Once that appears, you're done for and for me, only a browser restart fixes it. Clearing session cookies didn't help.
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TallyMan
Rebooting
Joined: Mar 31, 2008
Posts: 36591
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| Posted: Mon Apr 02, 2012 9:03 am Post subject: |
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I've just done a little experiment, wondering if the problem was restricted to Firefox or its add-ons. Just tried MS Internet Explorer 9 (default settings and no add-ons) and after a couple of minutes got the same error message about the site being offline with no cached version available.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 9:09 am Post subject: |
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| TallyMan wrote: | | So the implication is that if people get this error message (which seems very frequent) then WP is effectively a dead-site unless/until they clear their cookies. Just how many people are going to know they need to do this - or even how to do this, especially if they can't even view the pages here explaining the problem in the first place? Some people never close their browser anyway, leaving multiple tabs open permanently. |
Yes. At the moment CloudFlare blocks WP much more effectively than it assists.
Clearing cookies, even if that was a reliable method and ignoring that it's probably too technical for most members anyway - might also be easier on some browsers than others.
In Firefox it's still a multi-click, multi-dialog route that would be difficult to explain. I have a plugin which makes it easy to select cookie types - but since I practically breath, eat and sleep IT - it would be easy...
Clearing all cookies might work - but I often have many tabs open which are unrelated to WP so there would very likely be unfortunate side-effects.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 9:10 am Post subject: |
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| TallyMan wrote: | | I've just done a little experiment, wondering if the problem was restricted to Firefox or its add-ons. Just tried MS Internet Explorer 9 (default settings and no add-ons) and after a couple of minutes got the same error message about the site being offline with no cached version available. |
Hmph. Well then, there we have it.
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TallyMan
Rebooting
Joined: Mar 31, 2008
Posts: 36591
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| Posted: Mon Apr 02, 2012 9:18 am Post subject: |
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Experiment #2.
Tried with IE9 again. Again after a few minutes got the error message. Tried using the back button on the browser and opening different things but always got the error message. So it confirms that once you get the error it is permanent, the site never works again. I tried deleting all cookies, browsing history and the cache without closing IE. I was prompted to login again (as one would expect) but immediately got the error again. So the only way to work around the problem is to close and reopen the browser. It does not appear to be directly cookie related. This appears to be the case with both Firefox and Internet Explorer.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 9:25 am Post subject: |
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Interesting.
I'll wrap up a few things I have open on other tabs and then try to confirm all that with a "nekkid" Firefox.
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sliqua-jcooter
Phoenix
Joined: Jan 26, 2010
Posts: 814
Location: Burke, Virginia, USA
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| Posted: Mon Apr 02, 2012 10:44 am Post subject: |
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We just tweaked some of the security settings on the server-side to try to eliminate issues. I'm especially interested if issues are still occuring.
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Alexender
Dodo bird
Joined: Jan 03, 2012
Age: 20
Posts: 1194
Location: wrongplanet
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| Posted: Mon Apr 02, 2012 10:45 am Post subject: |
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I have had no problem with it and I am on safari.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
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Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 10:47 am Post subject: |
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Yep, confirmed with Firefox.
I started it in safe mode, bypassing all bolt-ons and tweaks, and logged on without problem.
Here's the initial screen - note the orange CloudFlare headers telling me the site is offline, but a cached copy can be used.
(reduced in size for posting so the text is a little squished)
So I scrolled about a bit, spotted the other orange header bottom left (which appears to relate to external ad. content not being available), then clicked on the "Community" tab, top left - to immediately get this:
As quickly as possible I restarted Firefox normally and then checked access the other way: no problems - WP is accessible and CloudFlare lies.
I ran it again in safe mode some time later: this time there were no "cached copy" headers and I was able to successfully browse several forums and posts for around 15 minutes - until the "no cached copy" error popped up again.
The only escape then was a browser restart - to discover that WP is still up and running fine.
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 10:51 am Post subject: |
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| sliqua-jcooter wrote: | | We just tweaked some of the security settings on the server-side to try to eliminate issues. I'm especially interested if issues are still occuring. |
Spotted this after I'd made my previous post so I'm back in "normally" and we'll see how it goes...
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TallyMan
Rebooting
Joined: Mar 31, 2008
Posts: 36591
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| Posted: Mon Apr 02, 2012 10:56 am Post subject: |
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Far from being fixed. I just open IE9, copied and pasted the address for this thread from Firefox to IE.
This page came up fine.
Clicked "Log in" and immediately got the message: Website Offline, No Cached Version Available
Virtually an instant fail.
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nat4200
Phoenix
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Joined: Jan 11, 2011
Posts: 704
Location: BANNED
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| Posted: Mon Apr 02, 2012 11:07 am Post subject: |
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Redacted
Last edited by nat4200 on Sat Apr 21, 2012 2:59 am; edited 1 time in total |
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Cornflake
Rattles when shaken
Joined: Oct 31, 2010
Posts: 30444
Location: Hertfordshire, UK
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| Posted: Mon Apr 02, 2012 11:08 am Post subject: |
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I managed about 15 minutes of problem-free usage with my normal FF browser setup and the usual URL - but then got the "no cached version available" error and that was that.
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