Johan, I compliment you on your business. Now, with employees, most like a boss who’s straightforward and who tells them what’s expected.
Customers and clients, too. Now there is an added aspect with some clients. I know with my own experience, say when I’m a customer at a cell phone place, I like employees who can go medium in-depth on what I’m interested in, as part of our conversation, and I also often like if the employee tells a little interesting something about their life. I realize that’s personal. I don’t always get that. And so, if the employee acts in a more formal manner and thus communicates to me that they’d like to keep it more formal, I try and respect that. That’s okay, too. So perhaps you could communicate that medium level of formality to clients?
And that one occasion where you got anxious . . . okay, so the client noticed and asked if the project was too big. Fine, so be it.
I wonder if you could view it like a round of poker? For example, if you misplay the flop, that becomes part of the feel and texture of the hand, and you can still play the turn well. The turn becomes a new situation to be taken on its own terms.
“Big? Yes, it is a big project. But it’s not too big.”
At this point, there’s a chance that they too will recover and appreciate your recovery. But even if they did say something about you looking anxious, you could say . . .
“But I think anxious in a good way. Yeah, I think I’m looking forward to it. Let me give you a call in a day or two . . . ” (whatever your normal time frame is)