Advising people vs. reassuring them

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I only reassure people if I think it's truthful. My mom thinks I am doing it for social but no I am doing it because I am being honest and that is what I feel. I would never give someone false reassurance and give them false hope and make them live in a fantasy world only to find out it's a lie. All I can do is listen if it's clear to me they only want to rant and complain, not get advice. Some people just want to whine. My dad calls it some people just like to complain.