^^ sometimes when people feel trapped by their problems, they turn and embrace them in counterproductive ways - the problems become a part of the person's identity, but in a way that prevents growth. It's a survival mechanism, but it becomes a trap; the person becomes unable to see any way out, and they'll become almost intransigent about staying in the problems, because the problems begin to define who they are.
It can lead to some really sad dynamics - people try to help directly and just get frustrated. Even professionals. One thing that can work is to advise obliquely - as in, "gee, when that happened to me, I did X" - then drop the subject, even if "X" is immediately disparaged. Another approach is to try to play to the person's previous problemsolving - "How did you deal with this the last time?" or "can you remember anything you've done before that helped?" or "I found this information, didn't you do something like this before?" But it takes a huge amount of detachment to maintain this much perspective. You can't tell. All you can do is show.
Thing is, that identity-trap can happen with almost any problem. I have a friend who used to work as a therapist, and he told me that one of the hardest obstacles for people to overcome is a reluctance to give up the part of their identity that was centered on the problem, the grief, the past pain, the healed injury, etc. He used the term, "a need to grieve the pathology before they can let go of it" - because it feels like they're losing a part of themselves. I'd never thought of that, and I probably never would have.
Soap operas, ugh. Talk about manufactured crises and manipulation!
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"I believe you find life such a problem because you think there are the good people and the bad people," said the man. "You're wrong, of course. There are, always and only, the bad people, but some of them are on opposite sides."
-- Terry Pratchett, Guards! Guards!