Polish supermarkets introduce 'hours of silence'

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ASPartOfMe
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21 Aug 2019, 4:39 am

euronews

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A supermarket chain in Poland is set to introduce an initiative across its stores with designated shopping hours during which it will adapt conditions for people on the autism spectrum.

Auchan hypermarket's "Hours of silence" will be rolled out in shops across the country after one store trialled the initiative in early April on World Autism Awareness Day.

The scheme was a grassroots initiative of Auchan Częstochowa North, located in Silesia Province, in cooperation with local charity "Daj mi czas" (Give me time), according to a press release.

Several other stores have since followed suit, including Wrocław, Gdańsk, Radom, Kielce and Rzeszów.

"At this specially appointed time in the hypermarket, the lights will be dimmed, no messages will be broadcast on the loudspeaker, no music will be played, and all TVs will be turned off," the statement read.

A separate cash register will be also be made available to autistic customers during these time slots.

Tom Purser, head of campaigns at the National Autistic Society — the UK’s leading charity for autistic people —, said: “We are very pleased to hear that Auchan is introducing this initiative, which we hope will make shopping a little easier for autistic people and their families.

“Our research suggests that 64% of autistic people avoid the shops and 28% have been asked to leave a public place for reasons associated with their autism. This is not good enough.

Lidl Ireland introduced a similar scheme in all its stores at the beginning of 2018.

The company made an “unreserved” apology to an eight-year-old boy and his and his mother in March 2018 after they were told to leave a store with their autism assistance dog.

It now offers Autism Aware Quiet Evenings to all customers every Tuesday from 6pm-8pm.

Features of the evenings include:

Reduced lighting
No music or announcements
Lower till scan sounds
Priority queuing
Assistance dogs welcomed


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magz
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21 Aug 2019, 5:10 am

I bet some NTs would also prefer these hours.
In Poland, supermarkets need to compete with small shops that are more expensive but naturally more autistic-friendly.


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Joe90
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21 Aug 2019, 6:38 am

All we need are stores that only allow people over 10 or 11 years of age. Then no matter how crowded it is, I'll still be more relaxed when I do my groceries.


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21 Aug 2019, 7:35 am

There is or was a restaurant in downtown San Francisco. Unlike the others, it only offered one kind of food, but it was very good, and very cheap. It sold only lunch. They didn't even have a cashier, just a deposit box. It allowed neither shoes nor conversation. When the line-up to get in got too long, the two owner-workers would take a vacation. I don't know if it would still work, with so many 'phone addicts now, but it was a wonderful oasis.

What bothers me in a food store is the sight of animal parts. All domestic animals make fine pets if you have the room, and give them your attention. I won't go in if I smell them being cooked, so I now shop locally only at opening time.



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21 Aug 2019, 7:45 am

That's cool. I'm surprised. I generally have low expectations of how much strangers care about sensory differences



ToughDiamond
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21 Aug 2019, 11:55 am

Joe90 wrote:
All we need are stores that only allow people over 10 or 11 years of age. Then no matter how crowded it is, I'll still be more relaxed when I do my groceries.

That would be a very high one on my priority list too. It seems that children are never excluded from anything except for their own protection. They never try to protect the adults from the kids.

I'd also like all the changes mentioned in the original post, except that simply dimming the lights would just make it harder for me to see. I'd prefer it if they changed the lights so they were more natural. Those things in Wal-Mart made me feel sick and dizzy. I'd also like the whole store to be less crowded. I often do shopping late at night, for that very reason.

Best solution I've seen in real life is the "order and collect" thing where you tell them what you want online and then go and collect it. They come out to you with all your shopping bagged up ready to go, so you don't even need to go in the blasted place. No extra charge either. I wouldn't trust them to select fresh food that way, and they don't always have everything I ordered, so I still have to go in the store to find out if there are any substitutes that will do and to get the fresh food, but at least it massively cuts down my in-store time.



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21 Aug 2019, 12:35 pm

ToughDiamond wrote:
<snip> I'd prefer it if they changed the lights so they were more natural. Those things in Wal-Mart made me feel sick and dizzy. <snip>

I used to visit a mall with a big discount store at one end, so you could easily see in. They had used cheap lights with a limited spectrum, and the difference was obvious. Almost nobody went in and I'm sure the whole store failed.
I had managed to avoid fluorescent lighting after high school for over a decade, but then had them in a sign shop where I had a job. After two weeks, I noticed that they had not been a problem, so I grabbed a ladder and went up for a look. Because we had to match colours, we had the first Full Spectrum Daylight tubes I'd ever seen. They cost double, but that's trivial.



Joe90
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21 Aug 2019, 1:24 pm

I don't like dim lighting. It gives me a headache, ironically. I prefer bright light.

It seems to be small kids that cause me the most anxiety in stores.

I get social anxiety from crowds in stores, but also social anxiety going to a store at night too, because there are usually youngsters in there buying drinks and stuff, and I always feel intimidated by them.
Going to the store before 9.30am is the best time for me, because there are a few people there but they seem to be polite and calm and there's more of a relaxed and friendly atmosphere.


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21 Aug 2019, 1:50 pm

I have never been bothered by kids in stores. I seldom see any. However, I remember being "that kid" one day, when I fell in with a bad boy and imitated him, racing around with shopping carts, aka trolleys while his parents shopped.



ToughDiamond
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21 Aug 2019, 2:50 pm

^
Well, in most of the supermarkets I've been in there's been at least one very young kid who squeals and cries piercingly, and another common experience is slightly older kids who run about and make sudden movements - they don't seem aware that there are other people around. A common thing they do is to swing their arms around like windmill sails. They set my nerves on edge. Even the older ones who have grown out of it can still be pretty loud and insensitive. I just go out of my way to avoid them, but that's harder to do when I'm shopping with other people. So an adults-only time slot would be helpful.



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21 Aug 2019, 3:55 pm

ToughDiamond wrote:
^
Well, in most of the supermarkets I've been in there's been at least one very young kid who squeals and cries piercingly, and another common experience is slightly older kids who run about and make sudden movements - they don't seem aware that there are other people around. A common thing they do is to swing their arms around like windmill sails. They set my nerves on edge. Even the older ones who have grown out of it can still be pretty loud and insensitive. I just go out of my way to avoid them, but that's harder to do when I'm shopping with other people. So an adults-only time slot would be helpful.


Apart from early in the morning, whenever I go into my local supermarket there are usually over 20 kids (not together, I just mean throughout the whole store), and that is just kids under school age. During the school holidays and weekends it's over triple that. They seem to lack motor skills and stand about in your way. And one time I was in the supermarket at 10.30pm and there were lots of screaming toddlers in there.
I do live in an overpopulated area where childless couples are very outnumbered, and the stores are constantly full of families from about 9am to about 12am.


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21 Aug 2019, 9:34 pm

It just so happened that my flatmate and I were shopping at Coles (Australian supermarket) and they turned the lights down and stopped the music. We could hear each other better. We didn't know it was going to happen so it was a fluke that we got to experience it. It wasn't the Coles that we normally shop in.



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24 Aug 2019, 3:23 am

As my eleventh-grade math teacher used to say, "Go Polish people!"


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