you stumbled on somthing I have based my working life on!
I talk to people on the phone for a living, I have for years just because I don't have to deal with body language! I have honed my tone of voice, my words only to work with those people. It works because the person on the other end can not rely on body language or facial expressions to get a point across and so is forced to SAY it in WORDS. Words I know, so I can investigate, ask probing questions and get results easily (and quickly!)
I wish you all the best with this info, and hope you can integrate it into your life for a much easier ride!
Merle
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Alis volat propriis
State Motto of Oregon