Actually, I thrive working on the phones. I don't own a phone, myself, (something Alex (web developer) just can't understand when he wants to get ahold of me!) but I work NON SALES job on the telephone and I find it easier than working face to face.
On the phone the OTHER PERSON is forced to use only their words and their voice to communicate with me. I, on the other hand, have a computer and can look up what they are trying to express. I don't have to wonder what their facial expressions mean, or how they are holding their body, or some such hidden messages. Nope, they are forced to use only the same communication skills I have, and that is words. Then I put on my 'act' of being kind, helpful, resourseful, witty (I flatter myself, here) and generally get their situation taken care of.
I have been technical troubleshooting support for a vast array of software platforms, computers (both desk and laptop) life insurance (did I mention NO SELLING?) health insurance benefits and on and on and on. I got my experience by being an adult phone sex operator (did that put you off? sorry, but no muss, no fuss, over in 12 minutes and not even a flush!) I learned that mostly people wanted to feel confident someone was going to take care of their issue. I made it work and now I don't live on the streets anymore (always a plus!
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so, do what you can, I find being a 'phone actor' is a good fit with me. And the funny thing is, I sell hundreds of product a year, just by being good at my job!
your mileage may vary.
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Alis volat propriis
State Motto of Oregon