"I'm so sorry you feel that way" and other mean ph

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I wouldn't hear "nasty" so much as detached, lazy, wanting to wash their hands of the situation (for all of those, pretty much), but I could be wrong.

There is no proof that he's lazy. He may never have heard of giving a discount for scratch and dent merchandise. That's very possible you know, and they may not have gone over that with him at all in training and he could have thought the whole thing was just made up to try and get him to give a different price, in which case he answered pretty nicely. New employees are not always told of all the policies and many times you find somebody trying to scam you when you are running a register. It happens., I've been there.

As for underpaid, well exactly how much do you want to pay for hardware? They pay minimum wage so they can sell their stuff at the price they do. If they pay their employees more, their prices go up. You get a raise over time, as you stay there and you also get more responsibility. However, as long as there are people willing to work for minimum wage, there will always be places that pay that wage, which is fine in my opinion because it allows them to sell things at a price that I, and many, many others can afford and wouldn't be able to otherwise.